FAQs

Find some of the top questions below.

IS IT LEGAL FOR ME TO ORDER CANNABIS SEEDS?

Since our head office is based in Barcelona, we follow Spanish law. Here, every adult can buy and collect cannabis seeds for collective or preservative purposes. We cannot guarantee the legality of cannabis seeds in any other country and urgently motivate our customers to check their local laws before ordering from us. If you are unsure, better be safe than sorry.

WHICH PAYMENT METHODS ARE AVAILABLE?

Pilchard’s offers you to choose from different payment methods. You can select them in the checkout section when you finalize your order. We handle all data as discreetly as possible.  All prices are in Euro and we only accept this currency and Bitcoin. 

Each method of payment has up- and downsides. We ship out your order, once it has been paid and the funds have reached our accounts. Please take a moment to consider the best alternative for you. 

Bank Transfer

Pro
Usually a quick solution 2-3 days
Very reliable
Discrete

Con
Not anonymous

Bitcoin

Pro
Anonymous immediate payment - we ship out as soon as possible

Con
Prices change often
You will need a bitcoin wallet

 

Cash via post

Please send us only Euro notes, rounded up if necessary. No coins, no other currencies accepted

Pro
Totally anonymous 

Con
Transport risk - we do not cover for loss of the shipment
Takes a couple of days to two weeks to arrive

 

PayPal

Pro
Immediate payment - we ship out as soon as possible
very reliable

    HOW LONG WILL IT TAKE TO PROCESS MY ORDER?

    Pilchard’s aims to provide customers with their products as soon as possible. Once your payment has reached us, we usually ship out within a maximum of 72 hours on business days. In order to maintain product quality at its best level, we avoid shipments on Fridays within Europe, since they often lie in storage over the weekend.

    I'VE JUST PLACED AN ORDER. HOW DO I KNOW YOU'VE RECEIVED IT?

    As soon as your order is placed you will get a confirmation mail. If you can’t find it in your inbox, please check your spam box before reaching out to us.

    WHAT IS THE BEST WAY TO GET IN TOUCH WITH YOU?

    Since many emails end up in spam boxes or get lost easily, the best way to reach us is our live chat. One of our team members will reply to your messages as soon as possible. Live chat messages get replied within a maximum of 24 hours, usually much quicker. If you have a wholesale inquiry, please tell our team members in the live chat session and they will be glad to assist you.

    HOW DO YOU SHIP?

    Pilchard’s knows about our crew’s demand for privacy. No shipment contains any Pilchard’s branding or any other relation to cannabis on the outside. From the outside, our packages are just random cardboard boxes. The box contains our products. Pilchard’s seeds come inside a golden sardine can of 200 ml (7 OZ). Inside the can, there is a little glass bottle with the seeds inside. The can comes inside a small carton parcel. If you want your seeds to get shipped even more discreetly, we can send them to you without the can. In order to prevent theft of the product, the seeds will be hidden inside a t-shirt or other cloth. Thus, this option will allow you to order seeds as discreetly as possible.

    AT

    Standard: FREE (usually 1 business day)

    Express: 9,90€ (delivery before 1pm)

    EU

    Standard: FREE

    Express: 39,90€

    Free express shipping for orders over 300€.


    WORLD

    Standard: 9,90€

    Express: 39,90€

    Free Shipping available for orders above 100€ (for Express 300€).

      CAN I PAY IN A DIFFERENT CURRENCY?

      No, all prices are in EUR.

      WHAT WILL APPEAR ON MY CREDIT CARD STATEMENT?

      Increased Reach Consulting S.L.

      HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

      We cannot guarantee the processing times of distribution companies. Each order gets handled within two business days after we have received payment. Usually, standard shipping time within Europe is around a week, express delivery can be made within 48 hours at a small charge. Outside of Europe, we offer options via normal post (roughly 2-3 weeks), or courier service (around a week).

      MY ORDER HAS NOT YET ARRIVED. WHAT SHOULD I DO?

      Pilchard’s wants to provide all clients with a great experience. We, therefore, provide you with a tracking number for all orders, in order to allow our clients to locate their parcel at all times. If your tracking number does not allow for any further details, please be so kind to send us an email with all details necessary. We will then assist you in this process.

      CAN I TRACK MY SHIPMENT?

      Once your order has been dispatched, we send you the tracking code to your email address.

      HOW IS MY ORDER PACKAGED?

      Your order will arrive discreetly in a small carton. Inside there is a small round can that contains our collection of seeds. If you order stealth packaging, we will separate packaging and seeds and send you seeds hidden inside a piece of cloth in order to avoid theft during delivery.

      HOW LONG CAN I CANCEL MY ORDER?

      For us at Pilchard’s, product quality is the highest priority. Thus, we cannot accept any order returns, since product quality might have decreased. Until your order gets sent out, you can cancel it without any problem. Once we shipped your delivery, canceling is no longer possible. Please keep this in mind when placing your order.

      OTHER SEEDBANKS OFFER MORE AND MORE RECENT GENETICS. WHY SHOULD I ORDER FROM PILCHARD'S?

      Pilchard’s is your honest and trustworthy source for cannabis seeds. Thus, we solely offer products that we know, that we have tested, a product that fulfills our highest quality standards. We love cannabis just as much as you do and chose to pursue a life and career with this plant. The values and ideals of our culture are important to us and so is the provision of valuable and reliable services. If you are in doubt, give us a call, get to know us, and let us talk about what we all love most - great cannabis and a free life with it.

      I'VE NEVER HEARD OF PILCHARD'S. WHO ARE YOU?

      Pilchard’s is all about passion for cannabis and life. We are a collective of young individuals who share their love for a chill and easy life in peace and with weed. Out of hundreds of genetics available on the market, we selected only seven that fulfill our high-quality standards. Those seven represent a well-balanced mix of old school and more recent breeds - every cannasseur, from beginner to pro will love them. Besides our website, the most efficient way to find out more about Pilchard´s will be through our social media channels. Most of all Instagram and Grow Diaries will give you more detailed insights into Pilchard’s work. Feel free to reach out to our co-founder Lukas on his personal Instagram (@lukas.pilchards), too. For professional inquiries, please do not hesitate to send us an email via hi@pilchards.es. We will be happy to meet you via video call or in a face-to-face meeting.

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